Reference

What You Agree To When You Use svip2web

These terms set out the rules for your account, your transactions through DANA, OVO, or GoPay, and how we handle disputes or access questions. Access to svip2web depends on local law and is available only where eligible under your region's regulations.

Account eligibility by regionDANA, OVO, GoPay wallet useTransaction and withdrawal rulesAccount suspension conditionsDispute and contact process

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How These Terms Govern Your svip2web Account

svip2web Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening and using your svip2web account, you accept these terms in full. They apply to every session, every transaction, and every support request you make. Your use of DANA, OVO, or GoPay to fund your account is subject to the transaction rules set out here

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— including minimum amounts, processing steps, and the verification check we run before a withdrawal is released. We do not process payments through wallets not listed in your account settings. If you submit a deposit via a wallet not registered to your account, we may place
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a hold while we verify ownership. Account access is subject to regional eligibility; if your location falls outside a supported area under local law, access may be restricted without prior notice. These terms may be updated. When we make material changes, we post the revised version
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here with a new effective date. Continuing to use your account after that date counts as acceptance. If you disagree with any change, you should stop using the account and contact support to request closure. Players in Palembang and across Indonesia are subject to the same
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account and wallet rules as all other eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Policy Practices

Wallet Verification

Before we release a withdrawal to your DANA, OVO, or GoPay wallet, we confirm the wallet name matches your registered account details. This step protects you from misdirected funds.

Account Data Retention

We keep your transaction history and account records for as long as required under applicable rules. You can request a summary of your data by submitting a ticket through the Help portal.

Session and Device Security

Each login session is tied to a verified OTP sent to your registered number. If you switch between mobile and desktop, re-authentication may be required to protect your account wallet.

How to Request Changes

To update your registered wallet, contact support via live chat or email. Changes to payment details require identity verification before the new wallet is activated on your account.

TERMS CONTACT PATHS

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page on svip2web. Raise a question about these terms, your wallet transaction, or an account hold and we'll respond during staffed hours.

Email Support

Send a detailed message to our support address for formal terms queries, account closure requests, or disputes involving DANA, OVO, or GoPay transactions.

Account Help Portal

Log into your account and open a support ticket from the Help section. Attach any relevant transaction reference or wallet screenshot to speed up the review.

Common Questions About These Terms

These answers cover the questions we hear most from accounts across Indonesia — around wallet rules, account access, and what happens when terms are updated or disputed.

Yes. Every deposit and withdrawal processed through your linked DANA, OVO, or GoPay wallet is covered by these terms, including the verification and hold conditions described above.

If your region falls outside eligible areas under local law, your account may be restricted or suspended. Contact support before making a deposit if you are unsure about your eligibility.

We update the effective date on this page whenever material changes are made. Check back regularly. Continued use of your account after the updated date means you accept the revised terms.

Yes. Open a support ticket from the Help portal, include your transaction reference and the wallet used — DANA, OVO, or GoPay — and our team will review within the response window.

Send a closure request via email support or live chat. We will process the request after confirming your identity and clearing any pending wallet transactions tied to your account.

Stop using the account before the new effective date and contact support to request closure. Continuing to log in or make transactions after that date is treated as acceptance of the updated terms.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoSvip2Web Banking InfoFAQ InfoPrivacy Policy

What You Agree To When You Use svip2web

Account Security and Policy Practices

Reach Us About These Terms

Live Chat

Email Support

Account Help Portal

Common Questions About These Terms

01 Do these terms apply to every transaction I make through DANA, OVO, or GoPay?

02 What happens to my account if I'm in a region where access is restricted?

03 How will I know if these terms have been updated?

04 Can I dispute a transaction that I believe was processed incorrectly?

05 How do I close my account under these terms?

06 What if I disagree with a change made to these terms?

Terms & Conditions

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