Reference

How svip2web Handles Your Personal Data

This Privacy Policy explains what data we collect when you use your account, how we use it, and the choices you have over it. Everything here applies to access through svip2web, where local law and eligible regions permit.

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PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how your data is handled, want to request a copy of what we hold, or need to flag a concern, our support team is the right first stop. You can reach us through live chat inside your account dashboard, by email at our official support address, or through the in-app help widget on mobile. We aim to respond to data-related requests within a reasonable timeframe, and we will confirm receipt before we begin processing your request.

What Data We Collect and Why

svip2web Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on svip2web, we collect the details you provide — your name, contact information, and wallet identifiers linked to DANA, OVO, or GoPay. We also collect session data: device type, browser, IP address, and activity logs that help us keep your account

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secure and functional. Payment data tied to your DANA, OVO, or GoPay transactions is processed only to complete deposits and withdrawals; we do not store full wallet credentials on our servers after a session closes. We use your data to manage your account, verify transactions, detect
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irregular activity, and deliver account-level communications. We do not sell your personal data to third parties. Where we share data with payment processors or fraud-prevention partners, those parties are bound by confidentiality obligations. Data handling practices depend on applicable local law, and this policy applies only
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in regions where access to svip2web is permitted under local regulations. If you are in Palembang or anywhere else in Indonesia accessing svip2web, the same data rules apply to your account without exception.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING DETAIL

Security, Cookies, Retention and Account Control

We apply standard encryption protocols across your account session and payment flow. Data we hold about you is kept only for as long as your account is active or as required by applicable law — once that period ends, records are deleted or anonymised. You can request access to your data, ask us to correct it, or ask us to delete it by contacting support.

Account Security

Your login session is protected with SSL encryption. Any wallet detail linked to DANA, OVO, or GoPay is tokenised during the transaction and not stored in readable form after the session closes.

Cookie Use

We use session cookies to keep you logged in across pages, and analytics cookies to understand how the mobile lobby is used. You can adjust cookie preferences through your browser settings at any time.

Data Retention

Account records are kept while your account remains open. If you close your account, we retain transaction records only for the period required under applicable local law, then delete or anonymise them.

Your Control

You can request a copy of the personal data we hold, ask us to update inaccurate details, or request deletion. Submit these requests through live chat or support email with your account verification details.

Common Questions About Your Privacy on svip2web

These are the data and privacy questions we hear most often. If yours is not listed here, reach out through live chat or the support email in your account dashboard.

We collect your name, contact information, and the wallet identifiers you use for DANA, OVO, or GoPay deposits. Device type, session logs and activity records are also collected to keep your account secure.

We do not sell your data. We share it only with payment processors and fraud-prevention partners when needed to complete a transaction, and those partners are bound by confidentiality obligations.

Wallet identifiers are tokenised during the payment flow and not stored in readable form after your session ends. Full wallet credentials are never held on our servers beyond that point.

Yes. Contact our support team via live chat or the support email in your account dashboard. Include your registered contact detail so we can verify your identity before releasing any records.

Data is kept while your account is active. After account closure, transaction records are held only for the period required under applicable local law, then deleted or anonymised.

Session and analytics cookies can be managed through your browser settings. Turning off session cookies may affect how your login and mobile lobby experience works across pages.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How svip2web Handles Your Personal Data

How to Reach Us About Your Privacy

Security, Cookies, Retention and Account Control

Account Security

Cookie Use

Data Retention

Your Control

Common Questions About Your Privacy on svip2web

01 What personal data does svip2web collect when I open an account?

02 Does svip2web share my data with third parties?

03 How is my DANA, OVO, or GoPay wallet data protected?

04 Can I request a copy of the data svip2web holds about me?

05 How long does svip2web keep my account data?

06 How do I control cookies on svip2web?

Privacy Policy

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